Scandic Limousine Service 

Multebærvænget 19, 2650 Hvidovre, Denmark

 CVR: 33427999

Telephone: +45 27701072

E-mail: info@scandiclimousineservcie.dk
 

1. Booking and Reservation:

   – All bookings are subject to availability.

   – Reservations can be made through our website, mobile app, or by phone.

   – Confirmation of booking will be sent via email (info@scandiclimousineservcie.dk) or SMS.

2. Pricing and Payment:

   – Fares are based on distance, time, and vehicle type.

   – Full payment must be conducted prior to the scheduled pickup time.

   – Payment can be made using credit/debit cards or electronic payment methods.

   – Payment in cash can be arranged, but only upon prior agreement.

   – Cash payments accepted are Danish Kroners, Euro, and Dollars, with no coins.

3. Cancellations and Changes:

   – Please note that cancellations made within 24 hours of the scheduled pickup time are 100% non refundable. Cancellations made before this time frame are eligible for a refund

   – Cancellations must be submitted in writing and via email to info@scandiclimousineservcie.dk

   – Please note that must be submitted in writing and via email to info@scandiclimousineservcie.dk

   – Changes to bookings should be communicated as early as possible.

4. Waiting Time:

   – For hotel pickups, a 15-minute waiting time is allowed from the scheduled pickup time.

   – For airport pickups, a 60-minute waiting time is allowed from the flight landing time.

   – If a flight is delayed by more than 2 hours, a new booking must be made, and the initial booking is considered a no-show.

5. No Show Policy:

   – If a passenger does not appear within the allowed waiting time after the scheduled pickup time, it will be considered a “no show.”

   – No show bookings are subject to full fare charges.

   – For airport pickups, if a passenger does not appear within 60 minutes from the flight landing time, it will be considered a no show and subject to full fare charges.

6. Passenger Conduct:

   – Passengers are expected to conduct themselves respectfully towards the driver and within the vehicle.

   – Passengers under the influence of alcohol or drugs, posing a threat to the driver, vehicle, or other passengers, may be refused service.

7. Passenger Responsibility:

   – Any damage caused to the driver or the vehicle by the passenger is solely the responsibility of the passenger and customer.

   – The company shall not be held liable for any damage caused by the passenger.

8. Luggage and Belongings:

   – Passengers are responsible for their belongings.

   – Our drivers will assist with loading and unloading luggage but will not be responsible for any loss or damage.

9. Delays and Force Majeure:

   – We are not liable for delays due to traffic, weather conditions, or other circumstances beyond our control.

   – In case of unforeseen events (force majeure), we will make reasonable efforts to fulfill bookings but are not liable for any resulting damages.

10. Liability:

   – Our liability is limited to the transportation service provided.

   – We are not responsible for missed flights, appointments, or events due to circumstances beyond our control.

11. Privacy:

   – Passengers’ personal information will be used only for booking purposes and will not be shared with third parties.

12. Complaints and Feedback:

   – Any complaints or feedback can be sent to our customer service email (info@scandiclimousineservcie.dk) or phone number.

13. Governing Law:

   – These terms and conditions are governed by the laws of Denmark.

14. Modifications:

  We reserve the right to update or modify these terms and conditions without prior notice.

15. Payment terms & conditions

Online booking 

When making a booking on our website you will have to enter your credit card details to confirm your booking. Copenhagen Concierges will automatically authorize the amount equal to the ride fare(s) once the booking is confirmed. The amount will be charged to the credit card once the trip is completed and you will receive a payment receipt to the email provided in the booking. 

Booking via e-mail or telephone

All bookings require credit card authorization or pre-payment by credit card or bank transfer. If you wish to receive an invoice for payment after the service is completed this has to be approved by Copenhagen Concierges before confirming the booking. General payment terms are NEXT 8 days.

16. Other

Smoking is not allowed in any of our vehicles. Violation of this will result in an extra charge of DKK 3.725 / EUR 500. 

The driver will at all times comply with applicable traffic laws. This also applies to compliance with local stopping and parking bans.

Terms and conditions – Scandic Limousine

General Information:

CVR no.: 33427999

Telephone: +45 27701072

E-mail: info@scandiclimousineservcie.dk

1. Booking and Reservation:

• All reservations are subject to availability.
• Reservations can be made via our website, mobile app or by telephone.
• Confirmation of booking will be sent via email or SMS.

2. Pricing and Payment:

• Prices are based on distance, time and vehicle type.
• Full payment must be made before the scheduled pickup time.
• Payment can be made by credit/debit card or electronic payment methods.
• Payment in cash can be arranged, but only by prior arrangement.
• Cash payment is accepted in Danish kroner, euros and dollars, without coins.

3. Cancellations and Changes:

• Please note that cancellations made within 24 hours of the scheduled pick-up time are 100% non-refundable. Cancellations made before this time are eligible for a refund.
• Cancellations must be submitted in writing and via email.
• Changes to reservations should be communicated as early as possible.

4. Waiting time:

• For hotel pickups, a 15-minute wait is allowed from the scheduled pickup time.
• For airport pickups, a 60-minute waiting time is allowed from the plane’s landing time.
• If a flight is delayed by more than 2 hours, a new booking must be made and the original booking is considered a no-show.

5. No-Show Policy:

• If a passenger does not show up within the allowed waiting time after the scheduled pickup time, it is considered a “no-show.”
• No-show reservations are subject to full pricing.
• For airport pickups, a passenger is considered a no-show if they do not show up within 60 minutes of the flight’s landing time and the reservation will be charged in full.

6. Passenger behavior:

• Passengers are expected to behave respectfully towards the driver and within the vehicle.
• Passengers under the influence of alcohol or drugs who pose a threat to the driver, vehicle, or other passengers may be refused service.

7. Ansvar Passengers:

• Any damage caused to the driver or vehicle by the passenger is the sole responsibility of the passenger and the customer.
• The company assumes no responsibility for damage caused by the passenger.

8. Luggage and Belongings:

• Passengers are responsible for their belongings.
• Our drivers will assist with loading and unloading luggage, but do not accept responsibility for any loss or damage.

9. Delays and Force Majeure:

• We are not responsible for delays due to traffic, weather conditions or other circumstances beyond our control.
• In the event of unforeseen events (force majeure), we will make reasonable efforts to fulfill reservations, but do not assume liability for any consequential damages.

10. Responsibility:

• Our liability is limited to the transportation service.
• We are not responsible for missed flights, appointments or events due to circumstances beyond our control.

11. Privacy:

• Passengers’ personal information is used for booking purposes only and is not shared with third parties.

12. Complaints and Feedback:

• Any complaints or feedback can be sent to our customer service via email or telephone.

13. Legislation:

• These terms and conditions are subject to Danish law.

14. Changes:

• We reserve the right to update or change these terms and conditions without prior notice.